I have an off-the-job injury/illness, or pregnancy (DBL).
This is the type of claim you would file for your own illness/injury not caused by your job (such as recuperating from surgery, cancer treatments, etc.) or recovering after the birth of a baby.
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I am bonding with or caring for someone else (PFL).
This is the type of claim you would file to bond with your new child, to care for a family member with a serious health condition, or to take care of things due to a military exigency.
I (or my minor child) have an official COVID-19 Order of Quarantine.
This is the type of claim you would file for special emergency DBL/PFL benefits if you (or your minor child) are under Order of Quarantine due to COVID-19.
I already registered on the claim portal.
Or consider getting the mobile App for easy access.
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I have my claim# but I haven't registered for the claim portal yet.
Great, the best way to check your claim around the clock is on our claim portal.
Go here to register now!
Upload requested documents or manage my claim on the go.
Get the mobile App to snap a picture of your document and upload it. It gets to our claim examiners immediately. Get push notifications on your home screen.
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customerservice@shelterpoint.com
Phone: 1-800-365-4999
Fax: 516-504-6414
Once you receive your claim number, we encourage you to sign-up on our claimant portal, where you can check the status of your claim 24/7.
DBL Claim Forms DB-450 (DBL Claim Form) Enhanced In-Hospital Rider Accidental Death & Dismemberment Rider
PFL Claim Forms Bonding Leave Caregiver Leave (Providing Care) Military Exigency
NY Emergency COVID-19 Sick Leave Employees under official "Order of Quarantine" Care for minor dependent under official "Order of Quarantine"