Checklist to Get You Started
So you’re here because you are caring for your minor child who is under an official order of quarantine due to COVID-19? Need to care for your minor child who is NOT under quarantine, or a different qualified family member who is seriously ill? (Go here for that information).
Follow this handy checklist to help make your claim as smooth as possible.
Your minor child's quarantine is considered a qualified quarantine – don’t file a claim unless you meet these criteria:
- Your employer has less than 100 employees (larger employers have to continue their employees salary and these DBL/PFL benefits do not apply! See the question for your benefit options if you work a larger employer in the Other FAQs section.)
- You are caring for your minor child who is under an official “Order of Quarantine” issued by the by the state of New York, the department of health, local board of health, or other applicable governmental entity.
- You cannot perform your regular job responsibilities (or any alternative duties offered by your employer) due to the novel Coronavirus.
- Your minor child tested positive for the novel Coronavirus, but not as a result from travel to a country designated with the Centers for Disease Control's (CDC's) level 2 or 3 travel health notice or to a state on NY's travel advisory list. Please click here for more details.
Your child is already under the qualified quarantine, and it started less than 30 days ago.
For Quarantine days between:
- March 18-31, 2020 – NY Law may be sole benefit option (this is when the NY law became effective, before the effective date of the Federal Law).
- April 1-December 31, 2020 – NY Law may be supplemental and extended benefit option in addition to the Federal Law. Learn more here.
- Since the Federal Law is currently set to end on December 31, starting January 2021, the NY Law may be your primary benefit again.
You are currently considered employed.
If you have been unemployed (including furloughed, temporarily laid off, or out of work because your employer is currently closed) when your qualified quarantine began and you are collecting unemployment benefits, you cannot collect both unemployment and DBL COVID-19 benefits. Click here for more information.
Everything is completed on your COVID-19 Quarantine claim forms.
COVID-19 Quarantine for a Minor Dependent Child
If you’re taking leave for your minor dependent child due to COVID-19 Quarantine/Isolation you must submit the following:
- DB/PFL-Child form, sections 1-2 completed and signed by you
- Part A of the PFL-1 form completed and signed by you
- Section 3 of the DB/PFL form, and Part B of the PFL-1 form completed and signed by your employer.
Your employer must complete their sections and return it back to you within 3 business days.
- A mandatory or precautionary order of quarantine or isolation. See a sample here.Your claim is not complete without this official document. Read more details on how to obtain an order of quarantine here. We can’t process your claim without this official order, and if we don’t receive the order with your claim submission, your claim may be denied.
Everything is clearly legible.
If our examiners can’t clearly read your handwriting, this may require our team to reach out for clarification, which in turn may delay the processing of your claim.
You’ve included any other supporting documentation that may be required for your specific claim.
Your claim is not complete without the official mandatory or precautionary order of quarantine or isolation. If we don’t receive the order with your claim submission, your claim may be denied. If our examiners can’t clearly read your handwriting, this may require our team to reach out for clarification, which in turn may delay the processing of your claim.
All pieces are submitted together at the same time.
If you submit pieces of your claim in separate emails or under separate cover through the mail, each email would be like a separate, incomplete claim submission!
For example, if you haven’t gotten back the Employer’s Statement section from your employer yet, please don’t send what’s been completed so far and the Employer Statement separately later. This will not help get your claim in line sooner and will actually have the opposite effect.
So, please make sure you send everything together at one time, regardless of submission method.
If you chose to submit via email, you can snap a picture of each page and attach multiple files to 1 email.
When submitting by email, your message is less than 10MB.
Only submit your claim through one method.
Please do not submit your claim multiple ways, like email and fax. This would log your claim twice and your claim would compete with itself. Pick one and done!
This is the best way to submit your initial claim. We advise you to go through this Checklist section before you upload your files.
In short: Please make sure everything is completed, legible, and submitted together at one time.
Claims are processed in the order they are received, and cannot be reviewed by an examiner unless everything is complete. So, if you are missing a portion in your submission, your claim cannot go into the processing queue until you submit everything that’s needed. This may result in delays processing your claim as we must request the missing information and allow time for the missing information to be returned, prior to issuing a decision.
Submitting Your Claim
Claims are processed and reviewed in the order they are received and logged. To help save time on getting your claim “in line” to be reviewed, we recommend you email or fax it, as it then won’t need the additional step of being digitized on our end:
You can also mail your completed claim package to:
COVID-19 Quarantine Claims
1225 Franklin Ave, Ste., 475
Garden City, NY 11530