COVID-19 Resource Center

Are you a NY employee who qualifies for COVID-19 quarantine benefit through your DBL/PFL coverage?
Check here to see if you would qualify.

April 1 icon   Federal Program Effective April 1, 2020
For COVID-19 quarantines starting on/after (or extending past) April 1, 2020, the Federal Program (“Families First Coronavirus Response Act”) becomes your primary benefit provider. Learn more here.


As the impact of COVID-19, the illness caused by the novel Coronavirus, continues to grow and puts so many of us at risk, we have created this Resource Center for important updates and information.


We are here for you!
We are here to help in this time of uncertainty, and are prepared to help guide you through all this new, quickly evolving information, Be sure to subscribe for updates to stay current on the latest information we have available.

Keeping our commitment to our customers remains a priority during the COVID-19 outbreak, while ensuring the safety of our employees. We have transitioned to working remotely and taken a number of steps to continue seamless service. Click here to learn more about the steps ShelterPoint has taken in response to the COVID-19 situation.


New York’s Emergency COVID-19 Paid Sick Leave

New York Governor Cuomo signed the “Emergency COVID-19 Paid Sick Leave” bill to help ease the financial burden for New Yorkers affected by the COVID-19 outbreak. This emergency sick leave program provides temporary benefits to employees who are in isolation/ quarantine ordered by a governmental entity (State of NY, Department of Health, a local Board of Health, or similar). Under certain circumstances (see full checklist below), New York employees receive those special benefits through their State disability (DBL) and Paid Family Leave (PFL) coverage. If you qualify for benefits through this insurance coverage, you will need to include the “Order for Quarantine” (written documentation, see a sample) when submitting your claim.
Isolation and Quarantine as defined by The Centers for Disease Control and Prevention (CDC)*
Isolation: separates sick people with a quarantinable communicable disease from people who are not sick.
Quarantine: separates and restricts the movement of people who were exposed to a contagious disease to see if they become sick.

These special emergency benefits do NOT apply to employees under “New York State on Pause” or New York’s general stay-at-home orders (see below for a full list).

So, before you file a claim: Wait! Check to see if you are eligible to file.
Please don't file a claim unless you meet these criteria:

Can't see the checklist, click link below


Can't see the checklist with criteria? Click here.

If you are confident you qualify based on these criteria,


Federal “Families First Coronavirus Response Act”

The president signed “Families First Coronavirus Response Act” on March 19, 2020.  Read more details here.


We know you have questions – and we’re here to help

We will have many resources available over the next few days, and weeks ahead. This page will be your hub for all those materials, so bookmark this link, and check back often. You can also sign-up for email alerts here for when new content becomes available on this page.

In the meantime, New York State has published some FAQ on this topic here.



Experiencing financial hardship?
Important information about your policy rights concerning the COVID-19 pandemic:

DBL/PFL insurance
Life insurance

Links icon   Links to Dive Deeper

Timing of NY vs. Federal Benefit Periods  

How to apply for NY Emergency COVID-19 Benefits  

COVID-19 FAQs on NY’s Short-Term Disability and Paid Family Leave  

"New York Emergency COVID-19 Paid Sick Leave" Details  

How to get an "Order for Quarantine"  

Federal ”Families First Coronavirus Response Act” Overview  

ShelterPoint Preparedness  

New York State FAQ


Infographic icon   Infographics

”NY Emergency COVID-19 Paid Sick Leave” Eligibility Checklist  

NY vs. Federal COVID-19 Benefit Period  


online icon   Online Service 24/7

To help best serve you in these unprecedented times, we ask you make our self-service online tools your first stop for service and support questions:

Manage your DBL/PFL policy:
Duplicate DBL/PFL Bill
Certificate of Insurance (DBl20.1)
Posting Notice (DBL/PFL 120)

File an Emergency COVID-19 Sick Leave claim
Claim Form - Care for minor dependent subject to official "Order for Quarantine"
Claim Form - Employees with official "Order for Quarantine"
Posting Notice - Employees
Posting Notice - Employers

File other claims NOT related to COVID-19
DBL Claim Form (DB450)

Check status of a regular DBL/PFL Claim
Disability/PFL Claim Status

More Forms & Resources



 More detailed information on
NY Paid Family Leave

 More detailed information on other
statutory insurance coverages

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