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Statutory Benefits

NY COVID-19 Claim Help - My Child's Quarantine

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Submit Claim Online

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COVID-19 Related Claim

Checklist to Get You Started

So you’re here because you are caring for your minor child who is under an official order of quarantine due to COVID-19? Need to care for your minor child who is NOT under quarantine, or a different qualified family member who is seriously ill? (Go here for that information).

Follow this handy checklist to help make your claim as smooth as possible.

filling out application form

Your minor child's quarantine is considered a qualified quarantine – don’t file a claim unless you meet these criteria:

  1. Your employer has less than 100 employees (larger employers have to continue their employees salary and these DBL/PFL benefits do not apply! See the question for your benefit options if you work a larger employer in the Other FAQs section.)
  2. You are caring for your minor child who is under an official “Order of Quarantine” issued by the by the state of New York, the department of health, local board of health, or other applicable governmental entity.
  3. You cannot perform your regular job responsibilities (or any alternative duties offered by your employer) due to the novel Coronavirus.
  4. Your minor child tested positive for the novel Coronavirus, but not as a result from travel to a country designated with the Centers for Disease Control's (CDC's) level 2 or 3 travel health notice or to a state on NY's travel advisory list. Please click here for more details.

Your child is already under the qualified quarantine, and it started less than 30 days ago.

For Quarantine days between:
  1. March 18-31, 2020 – NY Law may be sole benefit option (this is when the NY law became effective, before the effective date of the Federal Law).
  2. April 1-December 31, 2020 – NY Law may be supplemental and extended benefit option in addition to the Federal Law. Learn more here.
  3. Since the Federal Law is currently set to end on December 31, starting January 2021, the NY Law may be your primary benefit again.

You are currently considered employed.

If you have been unemployed (including furloughed, temporarily laid off, or out of work because your employer is currently closed) when your qualified quarantine began and you are collecting unemployment benefits, you cannot collect both unemployment and DBL COVID-19 benefits. Click here for more information.

Everything is completed on your COVID-19 Quarantine claim forms.

COVID-19 Quarantine for a Minor Dependent Child
If you’re taking leave for your minor dependent child due to COVID-19 Quarantine/Isolation you must submit the following:
  • DB/PFL-Child form, sections 1-2 completed and signed by you
  • Part A of the PFL-1 form completed and signed by you
  • Section 3 of the DB/PFL form, and Part B of the PFL-1 form completed and signed by your employer.
    Your employer must complete their sections and return it back to you within 3 business days.
  • A mandatory or precautionary order of quarantine or isolation. See a sample here.Your claim is not complete without this official document. Read more details on how to obtain an order of quarantine here. We can’t process your claim without this official order, and if we don’t receive the order with your claim submission, your claim may be denied.

Everything is clearly legible.

If our examiners can’t clearly read your handwriting, this may require our team to reach out for clarification, which in turn may delay the processing of your claim.

You’ve included any other supporting documentation that may be required for your specific claim.

Your claim is not complete without the official mandatory or precautionary order of quarantine or isolation. If we don’t receive the order with your claim submission, your claim may be denied. If our examiners can’t clearly read your handwriting, this may require our team to reach out for clarification, which in turn may delay the processing of your claim.

All pieces are submitted together at the same time.

If you submit pieces of your claim in separate emails or under separate cover through the mail, each email would be like a separate, incomplete claim submission!

For example, if you haven’t gotten back the Employer’s Statement section from your employer yet, please don’t send what’s been completed so far and the Employer Statement separately later. This will not help get your claim in line sooner and will actually have the opposite effect.

So, please make sure you send everything together at one time, regardless of submission method.

If you chose to submit via email, you can snap a picture of each page and attach multiple files to 1 email.

When submitting by email, your message is less than 10MB.


Only submit your claim through one method.

Please do not submit your claim multiple ways, like email and fax. This would log your claim twice and your claim would compete with itself. Pick one and done!

This is the best way to submit your initial claim. We advise you to go through this Checklist section before you upload your files.

Upload Now

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Submitting Your Claim

Claims are processed and reviewed in the order they are received and logged. To help save time on getting your claim “in line” to be reviewed, we recommend you email or fax it, as it then won’t need the additional step of being digitized on our end:

email Email: claimforms@shelterpoint.com

fax Fax: 516-504-6414

Envelop You can also mail your completed claim package to:
COVID-19 Quarantine Claims
ShelterPoint Life
1225 Franklin Ave, Ste., 475
Garden City, NY 11530


What Happens Next?

We get a lot of questions about what happens next. Here’s our collection of FAQs:

How do I know if you received my claim?

Claims will be processed in the order they are received. Once your claim is logged/digitized into our system, you will receive your claim# (via paper mail) - please be patient, this usually takes a couple of business days.

Once you have a claim number assigned, we can view it in our system – and you can track the status of your claim yourself 24/7 using our online claimant portal.

How will I find out my claim number?

Regardless of your submission method, you will receive mail from us either in the form of the first payment, a request for more information, or a denial notice. This communication will include your claim number.

For the majority of claims, you can generally expect to receive this after about a calendar week after we receive your claim.

I want to check on my claim sooner. How can I check the status or find out my number before then?

If your claim has not made it into our system yet, we won’t be able to look up the claim number for you and we won’t be able to give you a confirmation or tell you your claim number if you call us immediately after submitting your claim. Please allow 2 full business days for your claim to get registered. At this point your claim gets assigned a claim number.

How do I know if my submission is complete?

If something is missing we will send a request to you in writing via paper mail. For the majority of claims, you can generally expect this after about a week after we receive your claim. We may reach out via email if you provided your contact information to us on your claim form.

If we have everything we need to review your claim, and it is payable, you should receive your benefit payment in the form of a check, along with any other supplemental updates requested.

My Claim is Approved - now what?

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After my claim is filed, how soon and how often will I get paid if it is complete?

If we have everything we need to review your claim, and it is payable, you will receive mail from us including a check for your first benefit payment. For the majority of claims, you can generally expect to receive this in about 10 calendar days after we receive your properly and fully completed claim.

Regulations require (if your claim is properly completed with all required statements) that your first payment should be made within 18 days of receipt.

Other FAQs

What if I just lost my job, or I’m unemployed? Can I still file for COVID-19 Quarantine benefits?

No. If you have been unemployed (including furloughed, temporarily laid off, or out of work because your employer is currently closed) when your qualified quarantine began and you are collecting unemployment benefits, you cannot collect both unemployment and DBL COVID-19 benefits. Click here for more information.

I didn’t have my child’s order of quarantine when I filed for my claim, but have one now – it’s past the 30 day limit, can I still submit?

If your claim was previously denied for a missing quarantine order and you have since received the required documentation, you can send it to us and we will reopen your claim for review.

I travelled to a state which is on New York's travel advisory list or to a country designated with a level 2 or 3 travel health notice by the Center for Disease Control (CDC). Am I eligible for COVID-19 Quarantine Benefits?

I missed the 30-day deadline to file my claim. What happens now?

If you file your claim late, benefits may be denied for any period of disability prior to 2 weeks before it was filed – unless you can demonstrate that it was impossible to file sooner. And if your claim is filed later than 26 weeks after your disability began, you are not eligible for benefits at all. (Exception: minors, mentally or physically incompetent people with no guardian may have a longer period in which to file a claim.)

My child is under an official Order of Quarantine but my employer has more than 100 employees. Am I eligible for any special Emergency DBL/PFL Quarantine benefits under NY’s Law?

No, special Emergency PFL Quarantine benefits do not apply. While you receive job protection, larger employers do not have to continue your salary under the NY law if you’re caring for your quarantined child. In that case, you could file for regular Paid Family Leave Benefits.

Once the Federal Law goes in effect, you have these additional options:
  1. If you qualify for the Federal Law (your employer has less than 500 employees), coordinate with your employer to receive sick pay for the first 14 days; thereafter you may file for regular level Paid Family Leave benefits with your PFL insurance carrier for the remainder of your child’s quarantine, using the regular PFL form.
  2. If you don’t qualify for the Federal Law (your employer has 500 or more employees), you may file for regular level Paid Family Leave benefits with your PFL insurance carrier from day 1 of your child’s quarantine, assuming it started after March 18, using the regular PFL form.

I travelled to a state which is on New York's travel advisory list or to a country designated with a level 2 or 3 travel health notice by the Center for Disease Control (CDC). Am I eligible for COVID-19 Quarantine Benefits?

No, you are not eligible. For details of NY's Executive Order, please click on this link.

Still have questions? Our DBL/PFL Experts are happy to help. Contact them anytime at: customerservice@shelterpoint.com

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